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1. I’ve already placed my orders but I need to change my shipping details, what should I do?
-Kindly email us with your order number and updated shipping details within 24 hours to avoid inconvenience in shipment.

2. Do you ship internationally?
-Unfortunately, we only ship within the Philippines as of the moment. We’re looking forward to accommodate international clients soon. Make sure to follow our social media accounts to get the latest updates!

3. How much is the shipping fee?
-Shipping fees will be calculated automatically during checkout.

4. When will my orders be shipped?
-Once payment has been verified, your orders will be shipped out within 3 business days. We do batch shipping of orders to minimize physical contact with the riders. You will receive an email from us once your order has been dispatched.

5. Can you ship my order through third-party couriers (Grab/Lalamove/Mr. Speedy)?
-We’ve put this option on hold as of the moment.

6. When will I receive my orders?
-Due to government restrictions and protocols for covid19, please expect delays in delivery. For Metro Manila, it usually takes 1-3 business days and 3-10 business days for provincial areas. You may track your orders at http://dpx.ph/trackWaybill.jsp. Please note that the tracking number will reflect on the website one (1) day after shipping day.

We take pride in our work and we ensure that you get the best products and services from us. Your happiness and satisfaction are our outmost priorities. Rest assured that we inspect the quality of your orders and properly package it for shipping.

All concerns and complaints must be reported within 7 days after delivery. Any concerns/complaints received outside this timeline will not be accommodated.

Courier Mishandling:
If you receive your orders in poor condition due to courier’s mishandling, kindly send us an email at hello@decoartmnl.com. Please attach photo/s of your orders and we will be glad to assist you. Please note that replacement of item is subject for approval.

Defective product:
This rarely happens. But in case you’ve received a defective or damaged product, kindly report it to us through email and we’ll take the necessary actions. We offer refund or replacement, whichever is applicable.

Sale items:
Sale items are non-refundable, non-exchangeable and non-returnable unless deemed defective, damaged, or found with any discrepancies. Discrepancies refer to missing item/s, receiving an incorrect package or product, or extra items.