Refund policy

We take pride in our work and we ensure that you get the best products and services from us. Your happiness and satisfaction are our outmost priorities. Rest assured that we inspect the quality of your orders and properly package it for shipping.

All concerns and complaints must be reported within 7 days after delivery. Any concerns/complaints received outside this timeline will not be accommodated.

Courier Mishandling:

If you receive your orders in poor condition due to courier’s mishandling, kindly send us an email at hello@decoartmnl.com. Please attach photo/s of your orders and we will be glad to assist you. Please note that replacement of item is subject for approval.

 Defective product:

This rarely happens. But in case you’ve received a defective or damaged product, kindly report it to us through email and we’ll take the necessary actions. We offer refund or replacement, whichever is applicable.

 

Sale items:

Sale items are non-refundable, non-exchangeable and non-returnable unless deemed defective, damaged, or found with any discrepancies. Discrepancies refer to missing item/s, receiving an incorrect package or product, or extra items.